Unexpected Excellent Service

One of the tires on our truck had been losing air for about a week. At first Kevin thought it was maybe just a fluke, so he pumped it up and kept an eye on it. However, after about three days it needed more air so he decided to take it in and have it looked at.

There is a Discount Tire near our RV park so he took the truck into them yesterday. They were able to take a look at it right away, and after waiting for about a half hour, they brought the truck back to him. The guy told Kevin there had been a nail in the tire, so they fixed it and balanced the tires. When Kevin asked how much the bill was, he was told it was FREE. What, unheard of!

The service consultant explained that Discount Tire does not charge for tire repairs and/or tire balancing regardless of where you bought your tires. It’s a service they provide. Kevin spent his entire career in the service end of the automotive business. He knew that fixing a tire would be at least $20. So, he gave the guy a $10 tip. Still a deal for us, and a little extra for him.

We’ve never purchased any tires from Discount Tire so can’t speak to the quality or price of their tires. Kevin did look at prices while he was waiting and thought they were pretty good. We’ll definitely keep them in mind when we are in the market for new tires.

So often we’ve had to fight with companies for good service. This was un unexpected bonus, and we thought we should give kudos to Discount Tire.

Don’t wish upon a star – Reach for one!